Workers’ Compensation Claims Assistant

You belong at CIRMA.

Is your ordinary extraordinary? Then you belong at CIRMA. We are looking for a Claims Assistant to join our Workers’ Compensation Claim team.  This role supports the claims process by handling medical and legal documentation, maintaining data accuracy, and ensuring timely communication with members, providers, and internal teams. 

Diversity in thought and opportunity. Collaborative culture. Camaraderie and shared responsibility. That’s CIRMA. Our delivery of innovative, industry-leading insurance products and services has made CIRMA Connecticut’s number one choice for municipal insurance coverage. For almost a half-century, CIRMA has provided an unmatched alternative to the commercial insurance market by focusing on our members’ satisfaction and loss reduction through deep experience in claim and risk management. Our employees’ commitment to excellence drives CIRMA’s success. We, in turn, are committed to theirs.

CIRMA’s mission is to empower our municipalities to manage risk better in an ever-changing environment. We deliver on our promise by empowering our employees to thrive in a diverse, equitable, and inclusive workplace where integrity and excellence are valued, providing the freedom to contribute to the Connecticut communities we serve. We remain dedicated to cultivating and promoting an inclusive and diverse environment where all employees feel fully engaged and included in our business and purpose: building safer, stronger communities where we all live, learn, and work.

What you’re applying for:

• Process and manage medical and legal claim documentation to ensure reporting accuracy.
• Receive, sort, scan, and distribute incoming claim correspondence.
• Provide coverage for the switchboard and authorization hotline.
• Assist in preparing reports, coding claims, and maintaining claim files.
• Respond promptly to claim inquiries and requests for information.
• Coordinate with medical providers to obtain or deny treatment authorizations.
• Handle provider and member billing calls as needed.

To be successful in this role, you’ll need to bring the following skills to the table: 

• Bachelor’s degree required.
• 1+ year(s) experience in claims handling or a related field.
• Strong written and verbal communication skills.
• Excellent organizational and prioritization skills.
• Proficiency in computer systems and data entry.
• Ability to work both independently and collaboratively.
• Eagerness to learn and grow within the claims management field. 

Diverse and inclusive culture

CIRMA is dedicated to creating a welcoming, collaborative workplace where employees enjoy opportunity, camaraderie, and shared responsibility.

Competitive benefits package

Our generous health, dental, vision, life, ADD, and long-term disability insurance plans are some of the most competitive plans available in the market.

Flexible schedules

Enjoy a healthy work/life balance with hybrid work opportunities and the ability to adjust your schedule to accommodate your personal obligations.

Generous 401 pension plan

CIRMA provides funds toward each employee’s retirement, even without matching contributions.

Paid vacation/holiday time

CIRMA has a generous paid time off policy, including personal, sick, holiday, and vacation time.

Tuition reimbursement and professional development

CIRMA offers tuition reimbursement benefits and covers the costs of staff development and training programs that help employees build their skills. CIRMA is also a qualifying employer for the Public Service Loan Forgiveness (PSLF) program.