Senior Liability Claims Adjuster

You belong at CIRMA.

We are seeking a Senior Liability Claims Adjuster to join our Liability Claims team. You will provide best-in-class municipal claims handling to Connecticut’s cities and towns, public schools, and local public agencies.

Diversity in thought and opportunity. Collaborative culture. Camaraderie and shared responsibility. That’s CIRMA. Our delivery of innovative, industry-leading insurance products and services has made CIRMA Connecticut’s number one choice for municipal insurance coverage. For almost half a century, CIRMA has provided an unmatched alternative to the commercial insurance market by focusing on our members’ satisfaction and loss reduction through deep experience in claim and risk management. Our employees’ commitment to excellence drives CIRMA’s success. We, in turn, are committed to theirs.

CIRMA’s mission is to empower our municipalities to manage risk better in an ever-changing environment. We deliver on our promise by empowering our employees to thrive in a diverse, equitable, and inclusive workplace where integrity and excellence are valued, providing the freedom to contribute to the Connecticut communities we serve. We remain dedicated to cultivating and promoting an inclusive and diverse environment where all employees feel fully engaged and included in our business and purpose: building safer, stronger communities where we all live, learn, and work.

What you’re applying for:

CIRMA seeks a Senior Liability Claims Adjuster to efficiently process and resolve assigned claims. You will be responsible for obtaining and documenting material claim facts consistent with CIRMA’s in-house liability claims to handle procedures and to conduct detailed first- and third-party claim investigations to make liability determinations based on municipal and statutory legal defenses and immunities. The Senior Liability Claims Adjust will make timely assessments based on their findings and draft appropriate coverage letters to CIRMA policyholders. Qualified candidates must effectively manage pending claims of varying complexity across several lines of business (including auto, general, and professional lines of liability) and relating to multiple professions, including law enforcement, school leaders, and public officials. Candidates should also demonstrate superior customer service skills and the ability to work collaboratively.

In this role, you will:

• Obtain and document material claim facts on assigned claims consistent with CIRMA’s in-house liability claims handling procedures
• Make timely coverage assessments and draft appropriate coverage letters to CIRMA policyholders
• Conduct thorough, detailed first and third-party claim investigations and make liability determinations 
• Effective management of a pending caseload of varying complexity across several lines of business, including auto, general, and professional lines liability, including law enforcement, school leaders, and public officials’ liability
• Determine liability by applying municipal statutory legal defenses and immunities
• Display superior customer service skills and ability to work collaboratively within the organization

TO BE SUCCESSFUL IN THIS ROLE, YOU’LL NEED TO BRING THE FOLLOWING SKILLS TO THE TABLE: 

• Prior knowledge of auto and general liability, property damage, bodily injury, and professional lines insurance coverages
• Ability to effectively manage a senior claims desk comprising complex litigated state and federal claims
• Working knowledge of federal and state court processes and procedures
• Proven ability to effectively negotiate claims, resulting in cost-effective resolutions
• Participation in virtual and in-person claim reviews, settlement conferences, and mediations
• Excellent oral and written communication skills. Sound decision-making skill set
• Ability to present claims at internal roundtable discussions and Advisory Committee meetings
• Strong time management skills and timely responses to external communications (phone/email)
• Ability to effectively report severe, high-exposure claims to CIRMA’s reinsurer based on applicable Reinsurer Reportable Guidelines

YOU’LL ALSO NEED THE FOLLOWING ATTRIBUTES:

• 5-7 years of experience handling high-exposure, complex liability claims
• Public entity claims handling experience is a plus
• Excellent oral and written communication skills
• Analyzing claim documentation and legal filings
• Drafting coverage letters
• Strategizing early settlement opportunities
• Strong litigation management skills and ability to direct defense counsel
• Virtual and in-person attendance at mediations and settlement conferences
• Proven track record of negotiation and cost-effective settlements
• Assessing exposures and adequacy of claim reserves

Diverse and inclusive culture

CIRMA is dedicated to creating a welcoming, collaborative workplace where employees enjoy opportunity, camaraderie, and shared responsibility.

Competitive benefits package

Our generous health, dental, vision, life, ADD, and long-term disability insurance plans are some of the most competitive plans available in the market.

Flexible schedules

Enjoy a healthy work/life balance with hybrid work opportunities and the ability to adjust your schedule to accommodate your personal obligations.

Generous 401 pension plan

CIRMA provides funds toward each employee’s retirement, even without matching contributions.

Paid vacation/holiday time

CIRMA has a generous paid time off policy, including personal, sick, holiday, and vacation time.

Tuition reimbursement and professional development

CIRMA offers tuition reimbursement benefits and covers the costs of staff development and training programs that help employees build their skills. CIRMA is also a qualifying employer for the Public Service Loan Forgiveness (PSLF) program.