Liability Claims Supervisor

You belong at CIRMA.

CIRMA is seeking a Liability Claims Supervisor to provide technical oversight, guidance, and direction for assigned staff. This position supports the philosophy and goals of the Liability Claims Department through appropriate technical and procedural supervision. This individual will be responsible for the overall performance and results of the unit, providing direction for daily workflow and training needs.

Diversity in thought and opportunity. Collaborative culture. Camaraderie and shared responsibility. That’s CIRMA. Our delivery of innovative, industry-leading insurance products and services has made CIRMA Connecticut’s number one choice for municipal insurance coverage. For almost half a century, CIRMA has provided an unmatched alternative to the commercial insurance market by focusing on our members’ satisfaction and loss reduction through deep experience in claim and risk management. Our employees’ commitment to excellence drives CIRMA’s success. We, in turn, are committed to theirs.

CIRMA aims to empower our municipalities to manage risk better in an ever-changing environment. We deliver on our promise by empowering our employees to thrive in a diverse, equitable, and inclusive workplace where integrity and excellence are valued, providing the freedom to contribute to the Connecticut communities we serve. 

Sounds Good? Here’s what we’re looking for:

• Review all new claim notices submitted by members. Ensure each new or existing claim is assigned the correct policy, coverage, and exposure for a thorough investigation
• Lead claim file quality assurance strategy; document and communicate findings to assigned adjusters, and provide additional training and monitoring when appropriate
• Implement and maintain a systematic diary to ensure timely follow-up on assigned claims
• Regularly review adjuster files to confirm compliance with CIRMA standards for coverage, investigation, documentation, liability, evaluations, reserving, subrogation, negotiations, and closure
• Review and approve reserve recommendations exceeding adjusters’ authority level.  Work with manager to establish appropriate reserve and settlement authority limits 
• Attend CIRMA Advisory Committees meetings where appropriate–present Liability-Auto-Property (LAP) settlement authority and trial requests to leadership
• Collaborate with internal departments for member claim reviews–work with the manager to manage and respond to the Connecticut Insurance Department
• Conduct claim roundtables for reserving, settlements, and establish appropriate plans of action

To be successful in this role, you’ll need to bring the following skills to the table: 

• Thorough knowledge of local and state laws, regulations, and CIRMA policies and procedures related to the full claims management process, from initial investigation to final resolution–applicant should be able to apply and communicate this knowledge in supervisory duties
• Extensive knowledge of claims investigation techniques and the ability to effectively evaluate and administer training programs
• Effectively assess staffing needs and direct, motivate, evaluate, and train staff
• Ability to communicate technical, legal, and medical issues in a member-conscious style
• Ability to interpret industry manuals, technical, legal, and medical documents, and translate findings into non-technical jargon

You’ll also need the following attributes:

• Public entity insurance experience
• Property casualty insurance industry experience
• Strong litigation management experience 
• At least 10 years of claims investigation/resolution experience
• Two years of supervisory experience
• Bachelor’s degree, preferably in Business Administration or a related field.
• Pursuit of professional designations (e.g., AIC, CPCU, ARM, SCLA, etc.) is recommended
• Connecticut Adjuster’s License or a suitable license
• Strong communication and problem-solving skills to meet challenges with a high degree of ownership and delivery

Diverse and inclusive culture

CIRMA is dedicated to creating a welcoming, collaborative workplace where employees enjoy opportunity, camaraderie, and shared responsibility.

Competitive benefits package

Our generous health, dental, vision, life, ADD, and long-term disability insurance plans are some of the most competitive plans available in the market.

Flexible schedules

Enjoy a healthy work/life balance with hybrid work opportunities and the ability to adjust your schedule to accommodate your personal obligations.

Generous 401 pension plan

CIRMA provides funds toward each employee’s retirement, even without matching contributions.

Paid vacation/holiday time

CIRMA has a generous paid time off policy, including personal, sick, holiday, and vacation time.

Tuition reimbursement and professional development

CIRMA offers tuition reimbursement benefits and covers the costs of staff development and training programs that help employees build their skills. CIRMA is also a qualifying employer for the Public Service Loan Forgiveness (PSLF) program.