Careers Archive

You belong at CIRMA.

Is your ordinary extraordinary? Then you belong at CIRMA. We are seeking a Senior Business Analyst to join our dynamic team and play a key role in CIRMA’s ongoing technology transformation. This role involves engaging with stakeholders to elicit, analyze, and validate business requirements, while driving improvements to business processes and automation systems in alignment with CIRMA’s strategic technology goals and objectives.

Diversity in thought and opportunity. Collaborative culture. Camaraderie and shared responsibility. That’s CIRMA. Our delivery of innovative, industry-leading insurance products and services has made CIRMA Connecticut’s number-one choice for municipal insurance coverage. For more than 40 years, CIRMA has provided an unmatched alternative to the commercial insurance market by focusing on our members’ satisfaction and loss reduction through deep experience in claim and risk management. Our employees’ commitment to excellence drives CIRMA’s success. We, in turn, are committed to theirs.

CIRMA’s mission is to empower our municipalities to manage risk better in an ever-changing environment. We deliver on our promise by empowering our employees to thrive in a diverse, equitable, and inclusive workplace where integrity and excellence are valued, providing the freedom to contribute to the Connecticut communities we serve. We remain dedicated to cultivating and promoting an inclusive and diverse environment where all employees feel fully engaged and included in our business and purpose: building safer, stronger communities where we all live, learn, and work.

Sounds good? Great. Here’s what we’re looking for:

Cultivate a respectful and collaborative work environment that supports positive, collegial relationships among employees and aligns with CIRMA’s mission, values, and strategic goals.
Lead the elicitation, analysis, and documentation of business requirements by engaging with internal and external stakeholders to understand needs and translate them into clear, actionable specifications.
Assess current business processes to identify areas for improvement and recommend strategies for optimizing workflows, enhancing efficiency, and driving performance.
Manage the execution of business analysis initiatives, including project planning, task coordination, and timely delivery, while proactively monitoring progress and resolving issues as they arise.
Partner with development teams to design and implement solutions that meet business objectives and align with the organization’s strategic goals.

TO BE SUCCESSFUL IN THIS ROLE, YOU’LL NEED TO BRING THE FOLLOWING SKILLS TO THE TABLE:

Preferably three or more years of relevant experience, with a demonstrated ability to lead complex projects and deliver impactful, results-driven solutions.
Demonstrated proficiency in business analysis, data analysis, and project management tools such as JIRA, Microsoft Office Suite, and Visio, to name a few.
Familiarity with Property & Casualty insurance is highly desirable.
Proven ability to work independently as well as collaboratively within cross-functional teams.
Strong understanding of Agile methodologies; SQL programming skills are a plus.
Stay informed on industry trends and emerging best practices, continuously seeking opportunities to improve business analysis processes and methodologies.

YOU’LL ALSO NEED THE FOLLOWING ATTRIBUTES:

Excellent written and verbal communication skills, with the ability to effectively engage technical and non-technical audiences.
Strong critical thinking and problem-solving abilities, with a high level of ownership and commitment to delivering results.
Exceptional writing skills, capable of producing clear, concise, and high-quality technical and business documentation.
Collaborative team player with a strong sense of accountability, self-motivation, and a commitment to cross-functional teamwork.
A bachelor’s degree in a relevant field is preferred.

Diverse and inclusive culture

CIRMA is dedicated to creating a welcoming, collaborative workplace where employees enjoy opportunity, camaraderie, and shared responsibility.

Competitive benefits package

Our generous health, dental, vision, life, ADD, and long-term disability insurance plans are some of the most competitive plans available in the market.

Flexible schedules

Enjoy a healthy work/life balance with hybrid work opportunities and the ability to adjust your schedule to accommodate your personal obligations.

Generous 401 pension plan

CIRMA provides funds toward each employee’s retirement, even without matching contributions.

Paid vacation/holiday time

CIRMA has a generous paid time off policy, including personal, sick, holiday, and vacation time.

Tuition reimbursement and professional development

CIRMA offers tuition reimbursement benefits and covers the costs of staff development and training programs that help employees build their skills. CIRMA is also a qualifying employer for the Public Service Loan Forgiveness (PSLF) program.

You belong at CIRMA.

CIRMA is seeking a Liability Claims Supervisor to provide technical oversight, guidance, and direction for assigned staff. This position supports the philosophy and goals of the Liability Claims Department through appropriate technical and procedural supervision. This individual will be responsible for the overall performance and results of the unit, providing direction for daily workflow and training needs.

Diversity in thought and opportunity. Collaborative culture. Camaraderie and shared responsibility. That’s CIRMA. Our delivery of innovative, industry-leading insurance products and services has made CIRMA Connecticut’s number one choice for municipal insurance coverage. For almost half a century, CIRMA has provided an unmatched alternative to the commercial insurance market by focusing on our members’ satisfaction and loss reduction through deep experience in claim and risk management. Our employees’ commitment to excellence drives CIRMA’s success. We, in turn, are committed to theirs.

CIRMA aims to empower our municipalities to manage risk better in an ever-changing environment. We deliver on our promise by empowering our employees to thrive in a diverse, equitable, and inclusive workplace where integrity and excellence are valued, providing the freedom to contribute to the Connecticut communities we serve.

Sounds Good? Here’s what we’re looking for:

Review all new claim notices submitted by members. Ensure each new or existing claim is assigned the correct policy, coverage, and exposure for a thorough investigation
Lead claim file quality assurance strategy; document and communicate findings to assigned adjusters, and provide additional training and monitoring when appropriate
Implement and maintain a systematic diary to ensure timely follow-up on assigned claims
Regularly review adjuster files to confirm compliance with CIRMA standards for coverage, investigation, documentation, liability, evaluations, reserving, subrogation, negotiations, and closure
Review and approve reserve recommendations exceeding adjusters’ authority level. Work with manager to establish appropriate reserve and settlement authority limits
Attend CIRMA Advisory Committees meetings where appropriate–present Liability-Auto-Property (LAP) settlement authority and trial requests to leadership
Collaborate with internal departments for member claim reviews–work with the manager to manage and respond to the Connecticut Insurance Department
Conduct claim roundtables for reserving, settlements, and establish appropriate plans of action

To be successful in this role, you’ll need to bring the following skills to the table:

Thorough knowledge of local and state laws, regulations, and CIRMA policies and procedures related to the full claims management process, from initial investigation to final resolution–applicant should be able to apply and communicate this knowledge in supervisory duties
Extensive knowledge of claims investigation techniques and the ability to effectively evaluate and administer training programs
Effectively assess staffing needs and direct, motivate, evaluate, and train staff
Ability to communicate technical, legal, and medical issues in a member-conscious style
Ability to interpret industry manuals, technical, legal, and medical documents, and translate findings into non-technical jargon